FAQ

Frequently Asked Questions

1. How long does shipping take?

Orders are processed within 1–3 business days.

Delivery usually takes:

• USA: 7–15 business days

• UK, Canada, and Europe: 10–20 business days

You’ll receive a tracking link once your order ships.

2. What if my pet doesn’t like the product?

No worries! We offer a 14-day return policy on all items.

Simply contact us at shopprimefindhub@gmail.com, and our support team will guide you through an easy return or exchange.

3. How do I care for my wooden kitchen items?

We recommend washing them gently with warm, soapy water and letting them air dry.

Avoid soaking in water or placing them in a dishwasher — this keeps the wood looking beautiful and lasting longer.

4. Do you offer tracking?

Yes! Once your order has shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

5. What if I need help with my order?

You can reach our support team anytime at shopprimefindhub@gmail.com.

We respond to all messages within 24 hours